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nm33 collects and uses your information to keep your wallet path running cleanly — from the moment you register through every Nagad or Upay transaction you make. This policy tells you exactly what we hold, why we hold it, and what you can do about it; access and eligibility depend on your local law and the regions where nm33 operates.
When you open an account on nm33, we collect the information you submit at registration — your name, contact details, and the payment method you connect, whether that is Nagad, Upay, or another supported local wallet. We also record activity tied to your account: login events, session data, device type, and the transaction history attached to your wallet. We use this data to operate your account, process deposits and withdrawals, and respond to any support request you send us. We do not sell your personal data to third parties for their own marketing. Some data is shared with payment processors — including the local rails you use to move funds — solely to complete the transaction you requested. We keep data for as long as your account is active and for a further period required by applicable regulations in the regions where we operate. When that retention window closes, we delete or anonymise the data in line with our internal schedule. Because regulatory requirements differ by jurisdiction, the exact retention period and your enforceable rights depend on the laws that apply where you access nm33. If local law in your region restricts or prohibits access to platforms like ours, eligibility is your responsibility to confirm before using the service.
Every Nagad deposit and withdrawal tied to your account is logged in your transaction history. We hold these records to process your request, resolve disputes, and meet the retention rules that apply in your eligible region.
When you use Upay to fund your account, we receive only the data the payment rail passes to us to complete the transfer. We do not store your full wallet credentials; the reference ID and amount are what sit in your record.
We keep a log of login events — device type, session time, and IP — to detect unusual access and keep your account secure. You can ask us to explain any entry in that log through the support route listed on this page.
Retention periods vary because the rules differ across the regions nm33 serves. We apply the retention window required by the jurisdiction relevant to your account and delete or anonymise data once that window closes.
Understanding the boundary of this policy helps you know which interactions it covers and which ones fall under a third party's own rules. Four areas are worth distinguishing clearly so there is no ambiguity about what nm33 controls.
This policy fully covers everything that happens when you create and use your nm33 account — the details you enter, the verification steps shown in the account area, and the session data generated each time you log in.
Deposits and withdrawals processed through Nagad, Upay, or other supported local rails are covered while the data is in our systems. Once the transaction passes to the payment processor's network, that processor's privacy terms apply.
Pages you visit on nm33 and the games you open in the lobby generate usage data that this policy covers. We use that data to keep the platform running correctly, not to build a profile for external advertising.
Links to external sites, payment provider portals, and any third-party tool you open outside nm33 operate under their own policies. We do not control those services and this policy does not extend to them.
You have several concrete actions available to you in relation to the data nm33 holds on your account. To review the transaction and login records attached to your account, go to the account history section after logging in — everything we hold for your session is visible there. If any detail in your profile is wrong, you can update most fields directly through the account settings page; for fields you cannot edit yourself, contact our support team with the correction and we will action it. If you want to ask a question about how a specific piece of data is used, or if you want to request that we restrict processing in a way your local law permits, send us a message through the support route published on this page. We will acknowledge your request and tell you the outcome. Closing your account does not automatically erase all records immediately — regulatory retention rules mean some transaction data stays on file for the required period — but we will confirm exactly what is retained and for how long when you ask.
Log in and open the account history section to see the transaction and session data we hold. The view is real-time and covers every deposit, withdrawal, and login event tied to your account since registration.
Most profile fields are editable directly in account settings. For fields locked to verified details — such as your registered contact or payment reference — send a correction request to support with the change you need.
If you are unsure why a particular data point is collected or how long it is kept, ask us directly. Use the published support route on this page and describe the specific record or field you want explained.
Where your local law gives you the right to restrict how we process certain data, tell us through support. We will check what applies to your eligible region and respond with what we can and cannot do under the applicable rules.
If this policy raises a question you cannot answer by reading it, or if you need to make a formal data request, use one of the contact routes below. We respond to privacy questions through the same channels we use for general account support.
Open the live chat widget on any nm33 page while logged in to ask a privacy question or start a data request. Describe your query clearly and our team will route it to the right person.
Send your privacy or data request by email to the support address published in the nm33 help section. Include your registered account reference so we can locate your record without asking for sensitive details upfront.
The nm33 help section contains published answers to common account and data questions. Check there first; if your question is not covered, use live chat or email to reach the team directly.
We approach data handling as a practical part of running a payment-led account service, not as a legal formality. Here is how each area works in practice so you know what to expect.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. We do not use advertising tracking cookies. You can manage cookie settings in your browser; blocking functional cookies may affect how the account area behaves.
Access to your account data inside our systems is restricted to staff who need it to operate the service or respond to your support request. We do not grant broad internal access to personal records as a default.
We apply the retention period required by the regulations relevant to your eligible region. When the window closes, records are deleted or anonymised on our internal schedule. You can ask us what applies to your account.
To update, restrict, or ask about any record we hold, contact us through live chat or the support email address in the help section. We confirm receipt and tell you the outcome in writing before closing the request.
These are the questions we hear most often about how nm33 handles account data. If your question is not here, reach out through the support routes listed on this page.
We collect the details you submit at registration — name, contact information, and the payment reference for the wallet you connect, such as Nagad or Upay. We also record login events, device type, and the transaction history tied to your account from that point forward.
We share data with payment processors only to complete the transaction you request. We do not sell your data for external marketing. Any third-party service you open outside nm33 — including payment provider portals — operates under its own privacy terms, which are separate from ours.
Retention periods depend on the regulations that apply in your eligible region. We keep data for as long as your account is active and for the further period required by those rules. When the window closes, records are deleted or anonymised. Contact support to ask what applies to your specific account.
Log in and open the account history section. Your transaction records and login events are visible there. If you need a broader summary of all data we hold, send a request through live chat or the support email address and we will compile it for you.
You can close your account and request deletion of data that is not subject to a regulatory retention requirement. Some transaction records must be kept for the period required by applicable law in your region. When you make a deletion request, we will tell you exactly what can be removed immediately and what must stay on file.
Send your complaint through the support email address published in the nm33 help section. Include your account reference and a description of the issue. We acknowledge all formal data complaints and respond with our findings before closing the case.